If you are from North America, Australia and many other countries outside Europe and you rent a car through VIPCars you'll lose your money without getting the service you paid for. After declining the VIPCars reservation, the rental car company cancelled it, and they told me to contact VIPCars to get my deposit back which I promptly did. To the 3 emails I sent, I got an unVIP treatment, and a point blanc refusal to give me my money back, even if I have not received the service I have paid for. The reason they gave me was, cit.: "We would also like to inform you that we are unable to refund the booking amount as the booking time has already passed." It wasn't. The rental car company cancelled the reservation at the time that was mentioned on the voucher. It's certain that VIPCars are deliberately using this schema to deceit their customers from North America, take their money and then decline to reimburse them for the service that has not been provided. I'm sure that happed to others, so if you don't want to happen to you, please do yourself a favour and stay away from VIPCars.

voyageuraveri

Canada

Good customer service. Prices are comparable with other rental sellers, slightly lower.

Annazabo

San Jose

I spoke to "Martin", who was very patient and helpful. Got us a great price and a great deal. Very helpful with all the questions we had.

D0CTH0R99

Sweden

VIP cars was easy to use and my reservation was exactly as I expected. Instructions were very clear. Prices were very competitive, the best I found. Highly recommend and I'll use them again.

JenVon

Boulder

I tried to redeem a voucher I had from a previous rental and was told I can only use roughly 10% of the value for the new rental car. Nowhere on the voucher it states that, neither was I made aware of that when they offered me this voucher in the first place. I will be contacting the Better business bureau about this and strongly discourage anyone from doing business with broker.

derbronsn

derbronsn

Be on your guard. When I picked up my car, I said I didn't want to pay the (ridiculously extortionate) collision damage waiver insurance. The lady at point of pickup said 'no problem at all'. But she added it on anyway. €88 extra. And even that doesn't remove all your liability; still leaves you on the hook for €250 excess. (You can buy your own collision damage waiver from a third party for 100% of the excess for £12). My fault for taking the lady at her word and not checking the paperwork. But they get bad review from me for lying and profiteering.

montydog

Tenerife

Just steer clear. Abysmal company that outsource everything.

GerMc

Los Angeles

We had to cancel our car rental due to C19. Would not offer a refund only a credit - that is only valid to pay their booking fees not the actual car rental which you can do direct on line. So a waste of money. Very poor - indeed dishonest customer service - do not use them.

LKS12072020

London UK

Rented a car from vipcars.com for our 3 week vacation in California but considering what's happening around the world, we had to cancel our vacation. Been informed from them that they are NOT refunding our reservation. They also flagged my reviews saying they have never dealt with yet I have emails and screenshots of telephone calls to say otherwise. Corporate greed at it's best. Beware! Will NEVER USE THEM AGAIN.

Irishchicky28

Canada

I had a great experience renting a car from VIPCars.com. It was back in the first week of march when I booked a car rental through them in Germany and I got the best pricing for the cars, a free upgrade and all inclusive package with all absolutely no excess insurance. The booking form can certainly be improved further but it still did its job. I had slight trouble processing the order, so had to call the customer support. They, without any hesitation, helped me with the booking and were with me on the phone till I received the final voucher (good thing, they called me!) Not only that, once my booking was confirmed, they offered me an additional 5% discount for my next rental booking with them. Definitely going to book again through them and will surely refer to my collegues.

dwilliams78

USA