Be on your guard. When I picked up my car, I said I didn't want to pay the (ridiculously extortionate) collision damage waiver insurance. The lady at point of pickup said 'no problem at all'. But she added it on anyway. €88 extra. And even that doesn't remove all your liability; still leaves you on the hook for €250 excess. (You can buy your own collision damage waiver from a third party for 100% of the excess for £12). My fault for taking the lady at her word and not checking the paperwork. But they get bad review from me for lying and profiteering.

montydog

Tenerife

Just steer clear. Abysmal company that outsource everything.

GerMc

Los Angeles

We had to cancel our car rental due to C19. Would not offer a refund only a credit - that is only valid to pay their booking fees not the actual car rental which you can do direct on line. So a waste of money. Very poor - indeed dishonest customer service - do not use them.

LKS12072020

London UK

Rented a car from vipcars.com for our 3 week vacation in California but considering what's happening around the world, we had to cancel our vacation. Been informed from them that they are NOT refunding our reservation. They also flagged my reviews saying they have never dealt with yet I have emails and screenshots of telephone calls to say otherwise. Corporate greed at it's best. Beware! Will NEVER USE THEM AGAIN.

Irishchicky28

Canada

I had a great experience renting a car from VIPCars.com. It was back in the first week of march when I booked a car rental through them in Germany and I got the best pricing for the cars, a free upgrade and all inclusive package with all absolutely no excess insurance. The booking form can certainly be improved further but it still did its job. I had slight trouble processing the order, so had to call the customer support. They, without any hesitation, helped me with the booking and were with me on the phone till I received the final voucher (good thing, they called me!) Not only that, once my booking was confirmed, they offered me an additional 5% discount for my next rental booking with them. Definitely going to book again through them and will surely refer to my collegues.

dwilliams78

USA