When I was at a friends house she made a pot of tea; that's nothing unusual but when I smelled it steeping in the tea pot it had such a unique scent to it that I couldn't wait to taste it. I prefer loose tea brewed in water instead of a tea ball but that means you have to strain it; for me that isn't a big deal but to some people it is. As soon as I tried the tea I knew I had to get some for home; she said that she ordered it online from US.KusmiTea.com (us.kusmitea.com). The prices are a little on the high side if you are used to buying bagged tea from the grocery store but if you are a tea lover you know that paying more for a specific blend means a better taste. I have only ordered three times from the site but have never had any problems with what I have ordered. The tea tins have arrived wrapped and packaged perfectly and the tea pot I ordered as a gift for someone arrived two days before it was scheduled to. Most of the tins are sold in two sizes; eventually I would like to order a sampler pack so I can try some of the other flavors that they carry so I'm not limited to the black tea and the assam tea. Right now the only sampler that they have is a little over a hundred dollars for 15 mini tins; I love tea but I am not going to spend that kind of money on a sampler pack. Product Pricing Most of the teas and products are on the expensive side but the tea flavors are unique and robust. Shipping and Returns I've never had to return anything but they explain the process of making a return at the website.