I have only ordered from Toryburch.com once and it was a pair of shoes. The website was easy to navigate and the ordering process was simple. I immediately received an email confirmation and my shoes shipped on time. My shoes also arrived to my house within the time specified when I made the order. The shoes arrived in perfect condition and were packed with extreme care and with 'fancy' wrappings. When I opened the postal box, the shoes were wrapped in a Tory Burch box, in tissue paper and included a traveling shoe bag. I was very excited to have the shoes, but also to see how well they were cared for, packaged and mailed. I do not have any negative comments to report about my shopping experience at ToryBurch.com. I would definitely order from them again, if and when I can afford another pair of Tory Burch shoes. I would recommend their site for speed, accuracy and care.