3 reviews
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Portable Car GPS
TomTom GO 920 Portable GPS Navigator

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Customer support could be better.


When I first purchased the TomTom 920 and turned it on it came on in German and it took some time trying to find out how to change the language because I missed a step in the setup (which was not apparent).  I contact the support service and after a rather long wait was told how to change the language.  Once I corrected this problem, the unit seemed to work pretty well and was relatively accurate and fun to use.  About 6 to 8 months down the road I started to have some problems with it turning on by itself and contacted customer service again.  They advised that it needed to be replaced and asked that I send the unit back for exchange.  However, when I received the replacement unit, it was a refurbished unit and I contacted them again arguing that according to their warranty and the law, I should receive a "new" unit.   It took numerous hours, several phone calls and I believe letters or e-mails referencing the Magnuson-Moss Act and statutory reference to 15 U.S.C. 2301 of the Federal Uniform Commercial Code.  Finally after referral to their legal department, they replaced the refurbished unit with a new one.  I had a problem with this unit after about 2 or 3 months.  It sounded like the speaker was going out because the directions would cut in and out.  They said it was a problem with their update and I should try to update the unit again after they fixed the problem.  I did this and it was better but still had the problem.  I finally called again and talked to someone who apparently was familiar with this problem and was told it was a software problem and needed to delete and reinstall the application on the unit. This corrected the problem and it seems to be working properly now.  Hopefully it will continue.

Florence, KY


I don't know what I'd do without my TomTom 920 GPS!


After getting lost over and over again in the new area I had moved to, I figured it was time to do something about it.  I purchased a TomTom 920 and I am so happy I made the decision to do so! I'm not very savvy when it comes to electronics, but I found that the TomTom 920 I purchased is very user friendly.  Without reading the users manual (no...why would I do something silly like that?  lol!), I was able to turn it on, charge it in my car, and take myself on my first TomTom GPS navigated spin.  I also entered my home location, figured out how to route myself in the proper order from one location to another and finally end up at my destination.  I must tell you, there were a few times I tried to second-guess "Tom", but found out very shortly that he definitely knows what he's doing. The screen responds to my touch easily, calculates my routes with speed and gets me to my destination 100% of the time.  Of all the electronics I've purchased in the past few years, my TomTom is my favorite!  

Corona, CA


Very useful - great deal - both Europe and North American maps


I was deployed to Germany for one year.  I resisted buying a GPS because they were so expensive, and to buy both Europe and North American software added to the expense.  After getting lost in one too many German village, I finally gave in.  After a lot of research  I found the Tom Tom Go 920.  This is a high quality, large screen version that came preloaded with both Europe and North America - so I could use it when I came home.  And the cost was less than some models with only North American maps.  The touch screen is very useful, as is the voice recognition.  The only thing I would improve on it is the time it takes to re-route you after taking an alternate route.  I have used it many times both in Europe and back home, and now I can't imagine how I survived traveling without it!

Jacksonville, FL


TomTom GO 920 Portable GPS Navigator

4.0 3