When I first purchased the TomTom 920 and turned it on it came on in German and it took some time trying to find out how to change the language because I missed a step in the setup (which was not apparent). I contact the support service and after a rather long wait was told how to change the language. Once I corrected this problem, the unit seemed to work pretty well and was relatively accurate and fun to use. About 6 to 8 months down the road I started to have some problems with it turning on by itself and contacted customer service again. They advised that it needed to be replaced and asked that I send the unit back for exchange. However, when I received the replacement unit, it was a refurbished unit and I contacted them again arguing that according to their warranty and the law, I should receive a "new" unit. It took numerous hours, several phone calls and I believe letters or e-mails referencing the Magnuson-Moss Act and statutory reference to 15 U.S.C. 2301 of the Federal Uniform Commercial Code. Finally after referral to their legal department, they replaced the refurbished unit with a new one. I had a problem with this unit after about 2 or 3 months. It sounded like the speaker was going out because the directions would cut in and out. They said it was a problem with their update and I should try to update the unit again after they fixed the problem. I did this and it was better but still had the problem. I finally called again and talked to someone who apparently was familiar with this problem and was told it was a software problem and needed to delete and reinstall the application on the unit. This corrected the problem and it seems to be working properly now. Hopefully it will continue.