Customer support could be better.
When I first purchased the TomTom 920 and turned it on it came on in German and it took some time trying to find out how to change the language because I missed a step in the setup (which was not apparent). I contact the support service and after a rather long wait was told how to change the language. Once I corrected this problem, the unit seemed to work pretty well and was relatively accurate and fun to use. About 6 to 8 months down the road I started to have some problems with it turning on by itself and contacted customer service again. They advised that it needed to be replaced and asked that I send the unit back for exchange. However, when I received the replacement unit, it was a refurbished unit and I contacted them again arguing that according to their warranty and the law, I should receive a "new" unit. It took numerous hours, several phone calls and I believe letters or e-mails referencing the Magnuson-Moss Act and statutory reference to 15 U.S.C. 2301 of the Federal Uniform Commercial Code. Finally after referral to their legal department, they replaced the refurbished unit with a new one. I had a problem with this unit after about 2 or 3 months. It sounded like the speaker was going out because the directions would cut in and out. They said it was a problem with their update and I should try to update the unit again after they fixed the problem. I did this and it was better but still had the problem. I finally called again and talked to someone who apparently was familiar with this problem and was told it was a software problem and needed to delete and reinstall the application on the unit. This corrected the problem and it seems to be working properly now. Hopefully it will continue.
realreviewer
Florence, KY