With a larger family, this toaster makes my life easy, and I like it. My biggest complaints: the cost, it is a bit difficult to clean, and after I owned it for about 6 months, I started having a few minor problems with the temperature settings, which seemed to have worked themselves out on their own. The toaster has 10 temperature settings, so I am always able to get the toast just the way they like it, and one of us like it at the same toastiness. The toast quickly heats up, and I have never had any problems with it overheating. Toasting Evenness No complaints from me. Perfectly toasted toast every time, and no complaints from any one in the family. Safety I have not had any problems with safety with the toaster. Ease of Cleaning The empty tray is easy to use, so cleaning is very simple to do. Durability I have been using this toaster for several months now, and it is still working perfectly. Design You can only toast bread in here. No problem for me, but some might like bagels, etc. and this is not the toaster for that.Otherwise, nice design!