For perfect toast, you must find the correct position for the rack and then set the timer for the correct cooking time. That you find by trail and error. It is different depending on how many slices you are toasting. Baking is also by trial and error. Burning food is effortless and the top of the unit get very warm. Even Heating It burns everything effortlessly. Safety The sides and top get very warm. Ease of Cleaning The removal liner makes most of the cleanup easy. Be careful not to bang the liner. If you warp it, which is easy to do, it will not fit back into the toaster. Durability We can only guess because we got rid of it in a month. It is warrantied for one year. Design Fair. It does not have any auto settings. Those would be a plus.