No problems dialing out, but many complaints from people trying to dial in from outside the area. They can not connect in. The following is a quote from an email from someone who can not complete a call to me, even though she did indeed have the correct number. ************************************************* "Is this still the correct number? Got one recording saying couldn't be completed and the second dead air that then turned into a fast busy. Maybe they are working on the phones in your area? "

groaker

Corning, NY

I was considering dropping my phone service with WOW! for TWC because I could save roughly $15/month. When I called customer service it sounded like 10 people in a closet! Thy advertised phone service fro $10/month. But that didn't include voicemail [add another $5]. Also the rep couldn't tell me all of the 13 features that came with the service. In addition to that the features were far inferior to my existing service [only 10 messages in history and then erased after 90 days]. Thanks but no thanks TWC!

MothAudio

Columbus Ohio

Our businesses had switched over to a combined Time Warner internet cable and phone service and for the past couple of years the phone aspect in terms of reliability and service has been atrocious. We constantly get phone outages and for a service business that translates into lost business, not to mention the most important deficit, that we are medical office which means our clients may not be able to get hold of us in an emergency situation. The service outages may be from a few minutes to most of the day. When repairmen come out they always come up with some reason or another, but then the phones go out in short order. If you really have need of reliable phone service, Time Warner would be the last place I would try. Call Quality One of our businesses has a persistent short delay in the conversations which makes talking difficult. Customer Service They do respond with service people but have yet to solve the problems. Calling Features The phone system has a lot of features you can choose from, unfortunately, reliability is not one of them. Ease of Use Easy to use

tier123

USA

We have the triple play with internet, cable and home phone which we initially paid $99. However, after the promo period expired, the bill kept going up and up and up to a high of $210/month! Unfortunately, we are not able to get Dish or FIOS yet so are unable to switch to a cheaper carrier unless we buy some of the elements separately. We have had repeated outages and frequently inconsistent signal so that the internet or the television does not stay connected or has to keep looking for signals. Time Warner repeatedly has sent a signal to the box, to the modem, sent technicians, etc. They have lowered the monthly from time to time but it is still a frustrating experience dealing with Time Warner and we can't wait til FIOS comes in within the next year so we can switch!

viewpoint10021

USA

I can call out to people but people can't call into me and my doctor's nurse had to use her cell phone to get into my land line. I need a phone that is reliable and this one is not! Call Quality People can't call into me at all and that is a problem for me Customer Service Not good at all they are the rudest people on the planet if you can even get them on the phone! To be put on hold for over an hour an a half is inexcusable. Ease of Use not so easy when people can't get a hold of you at all

OhioGirl42986

USA

There is always something wrong with my phone and wifi service. First it was the fact that are mo-tums were old. Then it was that the wifi and telephone were using the same motum. then it was something else. The wifi is slow which doesn't make any sense what so ever. the phone connection is crap which doesnt make sense saying it is a land line. Try Vonage or something. Call Quality Not the best, but its not horrible either Customer Service Never truly answer your question they just try and get you to upgrade making you believe that by upgrading your problems will go away.

myadg97

USA

Our TW telephone goes out at least monthly. Most of the time, we can do the reboot (though it's time consuming). When we've needed repair, the people miss their appts, don't call, and their customer service people claim- every time- that they cannot speak directly to the people in their own company who dispatch the repair people. I need to fire them. Call Quality WHEN the phone works, it;s OK Customer Service Worst in the industry. Horrible! Compatibility Nothing is good when the service is so frequently not working Calling Features Againk when the phone works, it's OK Ease of Use Usually it's not working, or only partially working

tarheelcheesehead

USA

I have had this service for over a year and it is just not reliable. The quality is "OK", when it works. The biggest issue I have is calls dropping plus there are many time when in the middle of a conservation I can no longer hear people or they can no longer hear me. It is getting embarrassing. TWC has replaced by modem, the cables, etc but nothing seems to help. I even purchased a new phone, yet the same things keep happening.

dougke1

USA

I am happy with my Time Warner Cable Digital Phone Service. When I moved to this city I had a choice of Verizon phone and internet or Time Warner Cable Digital Phone Service and internet bundled. Originally I went with Verizon because they were going to be cheaper but then after they signed me up and had mailed me the modem I couldn't get the internet to work. The phone worked fine but the internet wouldn't hook up. So finally after talking with several customer service reps it turned out that even though there is Verizon internet service in my area they couldn't actually give it to my house because they were oversold! Fortuntely for me Time Warner Cable Digital Phone Service called me a few days later while I was still catching my breath in frustration and they offered me a great package for my phone and internet. I don't use cable at all so they couldn't sell me on that one. They installed it without a hitch and it has been working fine all this time. I have unlimited long distance which I use a lot and the sound quality is great. Like I said, I am happy with my Time Warner Cable Digital Phone Service!

ducktight

Amherst, MA

I more than most understand to keep up with the Jones you have to upgrade. But good customer service starts with letting your customers know of such things. how good is your service if you can't even reach 911 cause your provider decides to have a outage for four hours without letting you know after you pay $1500 a month for a service that they calm is the best out there... Business Class Services at this point in a joke. With all the technology you would think a heads up to a TWC customer so they can make other arrangements for their customers to contact them so they can pay that $1500 bill could be done. The answer I get when I call is "Well I'm sorry we didn't know they were doing it until customers called in on a different provider said there service is out." "Well for a back up I would sign up with another service provider..." what do you mean sign up with two service providers to have two bills to do one thing wow! That is customer service. 40 min on hold to get that answer and I didn't even change a word the man said to me that is he said. Can anyone tell me who I can talk to that can really do any good? I'm starting to think they don't work at TWC... Call Quality shooty at most Customer Service cant be depended on. i canm count on one hand how many have helped in a timely manner with out puting me on hold to send me to someone who could help and i have had this service for over 1 and a half now

Amazedunhappy

USA