Now had 3 of these, as the supplier will not refund only exchange, the last exchange broke down in a year, but because it was an exchange they would not refund or exchange again, despite it being less than a year old! I bought another one for £45 that one broke, I sent that back last week, and today they have sent another one back to me that has been used and does not work. Again still no refund just have to go through the inconvenience of sending back and having not mop for another week. The service you get when you ring is ok, its the policies and procedures around the mop. What company doesn't guarantee their own products for a year - shows you how much faith they have in them. The mop it self is great when it works....and for this reason I would not recommend this to mop to anyone, as the aftersales is just not good enough.