T Rowe Price does not care about customer loyalty.
I am experiencing unexpected and unreasonable fees assessed by T Rowe Price after being a loyal customer since the 1990s. Specifically, I have been charged $80 in service charges unrelated to any type of action on my part. Given the volatility of this market and the returns an investor receives these days, $80 simply to hold my money is ridiculous. While legally the institution can bury the fee in fine print in a statement, that is not the right way to do things. It is not easy to close out retirement accounts, and I think that is why they choose to refuse to negotiate even one penny of this fee. It saddens me that I only noticed this fee assessment because I needed to research how to change beneficiaries. That a company could be that cold and callous to a loyal customer is unsettling. I am writing about my experience so that people can be informed when they make choices of where to do business. This is not the type of company with whom I want to associate.