This is inconsistent. Sometimes it works and sometimes it doesn't. The steam will work sometimes and sometimes it work. When it does work though, it's a great feature. Especially for though really set in wrinkles. Overall this is a good iron with features (when they work LOL!) Performance This iron's performance is great. It gets out wrinkles and leaves my clothes looking nice and sharp. The steam feature is great for those deep set wrinkles and is super easy to use. I also like that it will squirt water. This is helpful when an area itself is really wrinkled. Safety The iron seems as safe as an iron can get. It has no specific features for safety that are of my knowledge. Ease of Cleaning It is easy to clean. Just use a wet cloth to wipe down the hot plate. Ease of Use The iron is super easy to use. Just plug the iron in and it's automatically on. I really like the fact that the heat settings can be changed with the switch of a button. It's really great for my more delicate clothes. Durability The iron seems durable. I have had it for years and I go it from my grandmother.