Beware of "free trial." It costs $500 if you return mattress
Sleep Number bed promotes the "100 Night Trial." I was led to believe that the trial would be free. When we purchased the mattress, we were told about the $200 (two hundred dollars) delivery fee. It seemed high for delivery, but we agreed to it. What we did NOT agree to, was the $249 (two hundred and forty-nine dollars) delivery fee for the return of the mattress. To my best knowledge, this is above the cost of any deliveries in our area. Deliveries for large items in our area are below $100, when there is a cost at all. High-priced items such as these (this mattress was almost $3000 (three thousand dollars) carry no shipping fees at all. I was also told I cannot return the mattress my own. I did speak with Veronica, the "case manager" who told me she did not care about my reporting their practices, and that she would not work with me. This amounts to deception. The "100 Night Trial" really costs $500 (five hundred dollars rounded up with taxes) for those of us who find the sleep number mattress impossible to sleep on.