This mattress was reasonably comfortable when it was new (for a less expensive mattress). In just a couple of years it has become severely sunken. You can see on the end where it is bulging out in the middle, where the mattress has basically broken down. Looking at the mattress. it is actually uneven with high and low spots where the springs have broken down in spots. Even with a 3" mattress pad it has become unusable. There wasn't excessive weight on it either. Mine and my wifes weight combined is about 400 lbs which isn't that much for 2 adults. What is really surprising though, is that the box spring has broken down and sunken in the middle too. I wouldn't think it would be that hard to make a wood box that could support 2 adults. I don't have the original receipt so the warranty is now useless. Even if I could find the receipt, I think I would rather get a better brand mattress than try to trade it out under warranty every couple of years.
Niagara Falls, NY