Overall I like this phone. It does what I want from it but the battery dies at least once a day which to me is unacceptable. I used to have the ENV3 so when I went to upgrade the salesperson at verizon told me this was the closest thing because i INSISTED on having a keyboard. This was my first smart phone and I tell you i haven't used the slide out keyboard once. This phone is very easy to use, even for a first time smart phone user. i have a lot of great apps, lots of pictures and videos and I've downloaded a lot of stuff and I still have plenty of room on my phone which is really cool. I use the web all the time and it is a lot like using a laptop, i don't even used my computer at home anymore because this phone can do everything! Even some website have a mobile setting and the display makes it easy to do everything. It takes amazing pictures to the point where I don't even bring my digital camera with me anymore. The only negatives about this phone is that it sometimes restarts itself, the calls drop occasionally (service issue not phone) and the battery dies quickly. I also had to have it replaced because the charge port broke in less than a year.