I absolutely LOVE this product, I have had mine for about a month and a half now. I have not had any issues with this product at all, nothing but a good experience. I would definitely recommend this product to my family and friends or anyone else. I love it. I think that anyone that I know would also love this product if they tried it out themselves. Load Capacity I think that the load capacity is fine, no smaller than my last. We have a family of five with lots of laundry everyday. I haven't had any issues with this either, I think that it's just right. Performance I have had such a great experience with this product, I think that it woks so well, haven't had any issues. The dryer performs so well, it also help to keep my clothes from getting wrinkled, and they always come out nice and dry. Ease of Use I thought that this product was very easy to learn how to use. I didn't even have to look at the owners manual. I did check it out afterwards just to read and see if there was anything else that I didn't notice yet, but even the extra features were easy to learn, my kids even like to help me do laundry now and they can use it because it is so easy. They are 6,9, and 10 years old. Durability This product seems very durable I have had no issues yet. I think that this product is very well built, but still easy to move if needed. Design I like the overall design and I think that it looks very nice. I liked it better than some of the others that I have looked at during my shopping experience.