Performance is great. Easy to maintain. Lots of memory. Great on the internet Ease of Use Super easy to use. Menu's make it user friendly Battery Life If on line you will get a low battery life warning in 20 to 30 minutes. Support & Service Answered all my questions when I called. In a friendly manor. Speed/Performance I haven't found a computer that is fast enough. Design Click pad and pressure pad are designed to last. The click tabs are nice and firm. Looking at it lasting a good long time Durability Lets face it it is a laptop computer. You can't bang it around. It just won't last.