I really like this phone. It's not a touch screen. For me with children always around, touch screen is not ideal. I can check my mail, facebook, get directions, surf the net, check the weather wherever I am. I love the slide out keyboard. It's great for typing whether it's for texts or emails. It's not fancy but works great and has many useful apps already installed. Performance No complaints. Voice Quality I've never had problem within the last two years I have owned it. Battery Life I charge it about every two days. I frequently check my email and go on facebook. I only drain the battery when I use the navigation for a long time. Durability I have dropped this phone multiple times, still works great. Doesn't even have many scratches.