I had trouble with this phone before I left the store with it. When I went to locate a name, for instance, Bill, the phone would not let you type in the name. It would only let you type in the letter A. You have to scroll down to the name and number you need. I told the sales person about it before I left the store, she explained all my information had been programed into the phone, so I would have to pay the exchange fee to get a new or different phone. Some of my family has this same type of phone and there phone does the same thing at times. Another thing I had a difficult time getting used to was the volume. It is difficult for me to hear on at times. This phone is a sturdy and tuff phone. I've accidentally dropped it a few times and it is still working.