I had been a customer with ATT for several years. During that time, I was subjected to many telemarketing calls (at least several times weekly, sometimes even several times in the same day) trying to get me to sign up for ATT Uverse. In addition, my internet would drop multiple times daily. Then, when my phone/internet went down, they expected me to wait 10 days for service. It's obvious that they care far more about getting people to sign up for additional services than they are providing the services they are contracted to provide.

Railmar

USA

Internet services providers rank as my most often- switched service. The reasons are many, and one of the main reasons is that providers in the past continued to offer better convenience and faster speed. Today, speed seems to be maxed out so I don't see myself switching for that reason again. Today, the decision is about other things and one internet provider that scores highly in these other areas is AT&T Internet Service. Internet Service Provider Facts and Commentary: AT&T Internet Service is a popular high- speed internet service offered by one of the world's largest communication companies. It is a service that comes with different options, with several levels of high speed to suit customer demands. Its wireless service offers nice convenience and it is easy to bundle this service with other AT&T services such as television, home phone, and cell phone to save money compared to buying separately. I have used AT&T Internet Service for a couple of years and it has proven a good service to use. I rarely have issues with connections or getting dropped and I never even worry about this possibility like I did in the past when I used dial- up internet service. With AT&T, I have reached the point where I take my consistent service for granted. I logon to the internet each day expecting 100% and that is just about what I get. I like that AT&T doesn't try to add hidden charges to my bill and I think the price is fair. But I am a little surprised that AT&T doesn't try to do more things to make life even easier for its customers. I like to think of AT&T as an innovative company, but I don't necessarily see any signs of this- the service today seems about the same as it did when I purchased it. Some will like this and I agree the consistency is good, but I would like a little more interaction with the company. Bottom Line Viewpoint: AT&T Internet Service is a good internet service provider and it is likely I will keep it around for the foreseeable future. I like what it has offered me and I like the reliable service. A little more interaction with the company would be nice, but this is only a small issue and I still like the service and plan to stick with it. Speed The speed is quite good and there are multiple options if you want even more. Security I feel reasonably safe and secure when I use this service. Reliability Can't beat AT&T for reliability. I rarely lose a connection and the wireless almost always works. Customer Service AT&T internet service responds in good time to customer issues, but I have had so few that I cannot really judge its effectiveness the way others can,

Bryan-Carey

Houston, TX

My email has been hacked 3 times in the past 6mos. Changing the password to my email is difficult because the links lead you in a circle of non-applicable pages. It took my 4 hours to change my pass word last time. I hate to switch my email service because it's a pain to notify your contacts, but I am going to do it. Security Hacked 3 times in 6mos Reliability How reliable is an email provider that keeps getting hacked? Customer Service It is SO difficult to change the password. When I break down and call the toll free # it's a recording and wait.

juna23

USA

AT&T has become quite arrogant and takes the customer for granted. There are many choices out there that give excellent customer service, and Consumer Report has rated them poor in all areas. I dropped both my internet and phone service and got the #1 rated provider, WOW!. Speed Speed varies according to time of day. Wow!' is 5X faster (15mps for WOW and 3mps for AT&T) and downloads rapidly. No more waiting like with AT&T. Security No problems with security with the exception of them giving out my email address to other companies. Reliability A few problems but not many. Customer Service This is the worst customer service I have ever had with any company. You invariably get India, they try to sell you additional services, refuse to connect you to America, and will do nothing to help you. If you ask for a supervisor, they tell you that they will connect you to America and then you are disconnected. This has happened numerous times so it cannot be considered an accident. WOW! has customer service in ONLY AMERICA and are always willing to help you.

SirEdward

USA

We just moved into a smaller home. I have had ATT for years and never had a problem when I called them to set up my move until this time. Thank goodness I write everything down when I speak with a service provider. I explained what I wanted to do to the ATT rep, and he took the liberty to sign me up for ATT's U-Verse without my permission! He did not giveme an account number, security question or a passcode. When my new modem finally got to the correct address I could not login. I had to go to the ATT Store and show my photo ID to get the information the rep. made up! Then I called ATT and was on the phone for two hours to straighten everything out. Extremely frustrated, I am researching other options. Customer Service Everytime I call ATT I can expect the call to last at least one hour. I am constantly switched from one department to another. I spend more time on hold than being oferred a solution.

okmom23

Bartlesville, OK

My issues with AT&T (cable/internet/viop) today have motivated me to find this review site to warn others.  Stay away from AT&T if you have other options.  My biggest complaint is that I will be charged nearly $100 for being late on my bill.  I've heard of late fees, but that's highway robbery!  Minor complaints with AT&T: - fax machine doesn't work with DSL without special adapter (worked fine w/old internet)- the cable tv "hitches" and "hiccups" randomly- internet (DSL) is much slower than with my previous cable modems- AT&T website is not very convenient or user-friendly- local AT&T store cannot access my AT&T cable/internet/viop account- local AT&T store cannot take my payment--I must use their ATM-like kiosk to pay bill- kiosk doesn't recognize my/their viop phone number, must have acct number from bill Major complaints with AT&T: - they charge $5.00 to pay your bill over the phone with a cc- they charge $30 per service for reconnect, even if it's been off less than an HOUR- I will be charged $90 (cable/internet/viop) in "reconnection" fees- it was a quick suspension, not like it was disconnected from the pole!!!- it takes "up to 24 hours" to turn my service back on, AFTER they receive payment In the last year I have had three different cable/internet companies, including AT&T.  This year has taught me that my original cable/internet/viop company, WOW (Wide Open West), was the best.  WOW's service was friendly, timely, reliable, accessible, and competitively priced.  In between my original company, WOW, and now AT&T, I had Comcast for a little while.  I wasn't very happy with them either.  WOW was definitely the best.  Although I had my little issues with WOW at the time, I didn't realize they were the best of the local market providers.  AT&T has slower internet, poorer quality tv, inability to work with my standard fax without special equip, less convenient bill paying, is less accessible, and they use unethical business practices. AT&T charging $90 to "reconnect," even if the account is only suspended for an hour, is unethical.  (That's on top of the standard $5 fee to pay your bill over the phone with a credit card.)  Then they take "UP TO 24 HOURS" to flip the switch back on?!?? My service was off longer after I paid the bill, waiting for their system to turn on my boxes, than for actual non-payment.  I paid up pretty much immediately after suspension.  And the suspension was a computer-generated thing, nothing to do with the pole. Of course **they didn't tell me about the $90 until **after I paid my bill (which was almost immediately after my internet went dark).  Now I'm stuck with it, but you can bet your remote control that I'll be switching back to WOW before my next AT&T billing cycle. Hope that $90 reconnect charge was worth the lifetime value of my patronage, AT&T, because that's the trade you made today. Yes, I'm financially strapped and probably can't afford the "luxury" of cable and internet.  (In Michigan there are way more workers than jobs--in all industries.  My college degree doesn't even help, it overqualifies me in some cases.) But my internet is vital to seeking work and odd-job opportunities, and the cable is an INVALUABLE educational tool for my kids.  My kids are so trained, by now they would really rather spend their tv time watching science, nature, history, cooking, vintage cartoons, vintage movies, DIY, car repair, all the good stuff -- rather than reality shows, Springer shows, and the general garbage a lot of teens like.   So although I may pay late I always try to keep my cable/internet on.  Doesn't AT&T they realize that I probably should cut the expense?  Why are they trying to give people a reason to drop their service in this thrifty economy? Thanks for letting me vent and warn others about the $100 (and 24 hr delay) even if you're only suspended for an hour.

pxdetroit

Royal Oak, MI

Hello, My name is denise, I am reviewing AT&T's internet/phone service. I am in a Medical Doctor's office, I cannot stress the amount of importance it is for us to have working internet communication and phone service. It seems to shut down every month or two, and this last time it took AT&T a WEEK to fix. A WEEK without phones and internet in a doctor's office is not only extremely unreliable, but dangerous for our patients and pharmacies or hospitals trying to call. Not to mention because of this we could not recieve fax nor send any.Despite my despair, AT&T kept advising me the problem would be fixed as soon as possible if i provide this,then that,oh but then i need to add this too.Just got the service back on today, but I did notify them the first thing i would do is write a bad review and search for a more reliable company to switch to.This love letter is for you AT&T!!!Thanks again.

denisesandulescu

Utica, MI

Keep in mind that i was a SBC Global customer for over 6 years. We had a phoneline and DSL. The internet service was decent for what were paying for it. But a few weeks ago we decided to try and save money getting rid of our phone line. Basically it would cut our bill in half. In my first conversation with the SBC rep, i was told it would be "no problem" I was told, "Your phone and internet will be shut off on Monday the 4th (of May) Your DSL may be out all day but will up the following day at the latest." She was right about one thing. Both services were disconnected on Monday. But the DSL NEVER came back. So thats when the headaches start. Tuesday the 5th at the end of the day i checked our connection and there was nothing. I thought "I'll give them the benefit of the doubt. Maybe it was difficult/they were busy/etc." I waited til Wednesday to call in. I first tried TECH SUPPORT. After some searching for my info they told me that there was problem with my order and they could not help me so they asked me (politely, always very politely) "To please hold while we transfer your to someone who can help you" in this case it was ORDERS and PROVISIONING. At that point they didn't have an answer. BUT they did say, "We will call you when the issue is resolved"  I didn't get that call back so i suppose this statement was true because they never resolved the issue.  I was busy on Thursday but after checking my connection Friday the 8th and finding it still down i was wondering what was happening. After talking to Provisioning agin they had figured out that when giving me a Stand Alone DSL line they made a mistake and my new line had the wrong codes or something? Regardless, they acknowledged it was their fault and they were working on it. I said ok at least we know what it is now lets fix it. But they didn't seem to know How or When it would be fixed. I said i needed to talk to someone who could help me. They said they would have someone call me. This is the only time someone called me back. Celest called and apologized and said that being that it was Friday and at the end of the day that there was nothing they could do. But he could possibly have the issue resolved on monday, possibly tuesday.  So that is one week of no service after being told on a day or two. Again i played the waiting game. (I would like to point out that i was going along with them at this point because i still believed i was saving money and SBC Global had one of the best rated services by consumers online.) I was in a hospital for a few days starting Monday so i wasn't able to check for DSL access. When i did return Wednesday the 13 there was no change! I called and they said "It says you should have access, ;et me transfer you to...." It was like a game. Passing me off to other departments. The two times i got them to transfer me to a manager of some kind (i believe they called it ESCALATION) i was on hold for 10-15 mins and a recording said "We are experiencing heavy call volume, please try again later. CLICK!" Hung up on by a machine! Twice! The second to last person i talked to that week told me. "It says your order is pending until 8pm Friday. Your account will be activated at that time"  I was out all weekend so i assumed it would be up by Monday the 18th. It wasn't. THe last person i talked to was the easiest person i dealt with during the whole experience. It took 1 minute to cancel my account. I assume they were praying i would have done it sooner. Bottom line... I called Comcast that afternoon and had hi-speed cable the next morning. What a concept. I know Cable is more but at that point we NEEDED a ISP. we do most of our bills online and keep track of alot family that way too. This story is a warning to others. DO NOT GET JERKED AROUND BY THEIR CUSTOMER SERVICE!!! Give them ONE chance to help you. If you get transfered to more than two departments you are getting played. By passing you around, no one has to deal with you for too long and you will get frustrated and hang up. They will ALWAY SAY "i'm very sorry for the inconvenience" "I'll be more than hapy to help you" etc etc.  They are just reading a script. They are coached to say all these things. just be aware. I am pretty calm but i was livid by the end. I probalby spent about 10 hrs in two weeks trying to get someone ot help me and it never happened. Just be aware!!! -Ryan  

Rrrrrrrr

Indianapolis, IN

Having to deal with AT&T DSL as part of my job is very frustrating... personally, I would drop them immediately but the boss loves the bundle... Anyway, at this point the recurring problems (that always magically disappear briefly following one of their visits only to return the next time we see one of their vans) are just ignored as I would rather donate my living body to research before I waste another moment of my life talking to the trained apes staffing their call centers.

mtpelion

Orwell, OH

*For years I plugged along with dial-up, simply because I thought DSL would be too expensive. (DUH!) OK...I kicked myself in the butt.  I will NEVER go back to dial-up.  I'll do without the Internet before I go back to dial-up.* *What I really like, as of about a year or so ago, AT&T Yahoo dropped their old anti-virus program from Computer Associates, and went with Norton. (Symantec) This is a **MUCH** **BETTER** program!  And it's **FREE!**  * *AT&T Yahoo also has a good to excellent "Help" section.  I'd rather use Outlook Express for Email and it shows you how to set it up correctly.  There are many other helpful topics listed.  Just take your time & browse around.  I know it's frustrating having a problem, but many times you can fix it yourself.  * *Bottom line...if it's available in your area; get it.  It's much faster than dial-up, and in many cases cheaper too.  And my old dial-up did not include FREE Norton anti-virus soft-ware.* *Footnote: AT&T Yahoo! has cancelled virus protection from Norton and now gone with McAfee.  Just as good so far...     *

OldHippie

Saint Louis, MO