So I was about to give this thing a poor rating, but figured the main reason that was driving me to a 2 versus a 3 was the metal handle, and figured it wasn't a big enough reason. Let me explain - it's a crock pot. There's really not much to it. Yea, it's nice and fancy and trendy - it's stainless (ooo!) and has a digital display (ahh!), but it's just like every crock pot you've ever seen or used in your life. We've probably used it 50 or 60 times - it slow cooks things just fine and works great. However (and this is a big one) - the handle on the glass lid is METAL. You know what happens with a metal piece sitting 2-3 inches above a liquid solution simmering at 175-225 degrees? yea, it gets hot as all get out! Why in the world they didn't make it out of some sort of plastic composite or something slightly heat resistant is beyond me, but I've burned myself on the handle more times that I can recall. We finally started tying a dishtowel to the handle to avoid the burns. I should send a complaint to the consumer product safety council - it's just stupid to make it out of metal. You know what? Now that I've written this, I'm changing it to a "poor" rating. Yea it works, but a metal handle on the lid that burns you every time you use it is just inexcusable.