This is the first Ricola product I have ever tried, and when I tell people how horrible it tastes, they tell me it must be the 'dual action formula'. I have heard great reviews about Ricola, but can't say that I agree with them. Yes, the product does work pretty well. It did help suppres my cough a bit, and it has helped minimize my sore throat pain, but they taste HORRIBLE. And even worse is the syrup center that explodes after you have the cough drop in your mouth for awhile. TALK ABOUT DISGUSTING! The syrup comes out unexpectedly and then turns into a gummy consistency that sticks to the roof of your mouth. My kids refuse to use Ricola Dual Action Cough Drops, and prefer to deal with a cough or sore throat instead. Congestion Relief As far as I can tell, this product is not meant to assist with congestion of any kind. Therefore, I gave it a satisfactory rating. Chest Congestion Relief As far as I can tell, this product is not meant to assist with congestion of any kind. Therefore, I gave it a satisfactory rating. Relief of Aches & Pains You can definitely feel a numbing effect after the cough drop is gone. It's not uncomfortable or overly strong, but it did help to slightly numb the discomfort of an irritated throat. Cough Suppression I may hate the taste of these things, but they did seem to help suppress my cough. The only problem is, they are so unpleasant to use, it's difficult to force myself to put one in my mouth. But, desperate times DO call for desperate measures.