We have used QL for a mortgage and a refinance and both times were a great experience. It is a very easy process and being able to do it all online and self-submit information made it a breeze.
ShaunAndJen
Kaukauna, WI
Fraudulent loan process
1
They charge upfront for an appraisal and refused to deliver the appraisal, then refused a refund.
LauraMeansWell
Arroyo Grande, CA
Worst Mortgage Application Experience Ever
1
What is the correct term for an unethical sales tactic wherein 1) a website quotes you one set of terms, 2) the phone agent confirms those terms, and then 3) you are sent a document to sign which takes those terms and adds $6,000 in UNQUOTED FEES?
I responded to the Rocket Mortgage campaign heard on NPR programs like Freakonomics and Planet Money. I'm 45 years old and about to be a 3rd time homeowner with an excellent mortgage payment history, a FICO score of 775+, an income over $60K and total debts under $10K. I'm quoted 3.9%, 0 points, and about $1,000 in total fees.
A few days later I get the email confirming great news! You're preapproved! Won't you sign this pre-approval document to confirm your terms? So I glance at the summary of terms: 3.9% as agreed and...
Uh oh.
Over $7,000 in fees including TWO POINTS!! Feeling of trust [insert explosion emoji here]. Caveat emptor.
JustinC
Salt Lake City, UT
Easy Refinance
5
I recently refinanced my home with Quicken Loans and Jeffrey Kaltz. I could not have asked for a better transaction. Jeffrey was knowledgeable and effecient during the whole refi. My refinancing with Quicken Loans and Jeffrey was the easiest real estate transaction I have ever been involved in. I would recommend Jeffrey and would definitely use him again if the need arises.
sharonmkennedy
Columbia, TN
Really Amazed
5
Quicken Loans lives up to their company name. The transaction went very smooth and without hassle. I am satisfied with the way they handled all the paper work.
stex
Houston, Texas
The process was very easy
4
It was a very easy and thorough process.
AshleyLawson
Long Bottom Ohio
3rd Time Still Impressed
5
The 3 home loan and I am still impressed with the ease and professional guidance provided by Quicken. The loan rate is competitive and the service is painless. I even got a discount in closing cost as this was my 3rd Quicken loan.
EdBuchert3rd
Denham Springs, La
The best rate and fastest closing. Worth doing business them
5
The people I worked with are very good and provides easyT instructions to accomplish whatever needed to close the in less than a month.
AngeloA
Cypress, TX
A Excellent service that was quick and easy t complete
5
I've used this product to to attain a VA loan for the home I already live in, Thank you QL
QL
Burnham Illinois
I would recommend Quicken to all my friends and family
5
Quicken Loans was great to work with. Their website was easy and their agents were always there to answer any questions I had via chat, email, or phone. The loan process was so simple and quick. Fantastic experience.