I get perfect waffles every time I use this machine. Performance Great! Waffles cook evenly and thoroughly. Settings/Features The adjustable heat setting works great, sort of like the setting on a toaster. Lighter or darker waffles depending on what setting you use. However, the alarm that tells you your waffle is done is ANNOYING! Super loud so you don't want to make these while anyone in the house is still sleeping. If this had not been given to me for free (brand new) I would have taken it back. Ease of Cleaning It would be nice if the plates came out of the machine, however they are easy enough to wipe off with a rag and dish soap. Ease of Use Set the heat control, drop in your batter and wait for the tone. Noting easier. Durability All is well so far.. I have had this waffle iron for five of six years and nothing has broken even after multiple uses and moving trucks. I think I've even dropped it once or twice... Not much stick our beyond it's circular shape, so not much to break.