We use a toaster alot in this household and this one has been awesome! We have had for several years. I love the easy of toasting, I like my toast dark and my hubby likes his light, so we very quickly figured out the dial is simple and maintains the same toasting. A 2 is light and a 4-5 is dark for me. The toaster toasts fairly evenly across the bread or bagel or waffles. I use this on a weekly basis atleast once. We use it to do toast for BLT's and such and it will toast a whole loaf of bread exactly the same. As it gets warm it doesn't change the darkness of the toast. It doesn't take long to cool off, we store in our cupboard on a lazy susan. The tray comes out easily. My only disappointment is if you get a bagel that isnt' cut evenly, it's tough to get the bigger half out, same with thicker sliced bread-like italian bread. My kids dropped the toaster and I thought it was done for but it works just as good as it did the day I bought it. Also I love how easily the outside wipes down for cleaning of jelly or syrup from sticky kid fingers.