I've had this MP3 player for years and have recommended it to several friends and family members. Even those less technologically minded have enjoyed using it, albeit having to refer to instructions occassionally! It has been consistently high-quality, apart from one instance of a crash early on, which was quickly remedied using the given instructions and has never recurred. I use it pretty much everyday and have never regretted purchasing it. Sound Quality I don't have a highly tuned ear for sound, but I've never noticed any tinniness or other sound problems. Performance I've had one of these crash on me once, but it's easy enough to reset and it has never done it again. Battery Life Battery life has been very good! Durability Brilliant - been using it for years now. Ease of Use Pretty easy to use - even my Nanna could work it and that's saying something. She liked it so much that I bought her her own! Design I like it, although it is pretty simple. If you like things a bit more jazzy, it isn't for you.