Horrible Customer Service
I attempted to place an order on petco.com for store pick up. All of the items that I selected were listed as available while I was shopping but when I went to check out I received an error message stating that my items exceeded the store inventory. For over an hour I tried unsuccessfully to rearrange the amounts to allow me to complete the transaction so I decided to call customer service for help. The first rep I spoke to was unable or unwilling to investigate the true amounts of the store inventory so that I could complete my order so I asked to speak to a manager. I was placed on hold for over 15 minutes and during that time I tried yet again to alter the quantities of my items and realized that he had locked me out of my account. I hung up and dialed again, hoping to speak to a different agent. When I was connected I asked to speak directly to a manager. The rep was dismissive and refused to connect me to her supervisor stating that there was no manager on site. I found that odd since I had been placed on hold for so long just moments prior to calling back. The whole experience was appalling and they did absolutely nothing to resolve my issue. I will not be shopping on their website anymore. I would give petco.com zero stars if I could.
KD1241
NY