I really loved this phone when I got it two and a half years ago and I still love the design; however, it's gotten progressively buggier as it's gotten older. My notification bar at the bottom has flashed as brightly as it's supposed to maybe twice while I've had it. It used to do a faint flash but after a few months stopped doing even that. The keyboard started going on the fritz occasionally, just repeating the same letter or a space for lines and lines. Sometimes hitting backspace would make it stop. Sometimes I had to just shut down my phone (which is a very long process, as is start-up). Lately it's taken to either not typing a letter when I hit the key or double typing it. It also wouldn't open very many PDF and Word docs. I could never figure out why it was okay with some and not others (size didn't seem to be the issue). The camera is okay but not spectacular. I like the mail set-up and the internet pages tab. The phone itself is very durable, which is good because the shape is not very good. At first it looks very pretty until you realize that the rounded and smooth edges make it very difficult to grip and you find yourself dropping it all the time. Mine has a few nicks here and there but has never had any problems after taking a spill. Palm may have made improvements since mine was manufactured; however, I think I'll be switching to another phone until I'm sure they've worked out their bugs. Battery Life The battery will not last you if you do a lot of things, as is expected; however, it also overheats, sometimes from very simple tasks. Mine has suddenly started draining itself after five hours, without any activity on my part, when it used to last the entire day. Display/Screen Quality Very clear. Call Quality Haven't had any problems that I think were specific to the phone. Ease of Use Very easy to navigate. Durability Mine has taken a number of spills and only has a few nicks. Design I love the layout of everything.