We bought one of these and liked it so much we purchased a second one for upstairs use. Orecks are powerful vacuums that are so much lighter and easier to manuever than other vacuums its ridiculous. It makes me wonder how other vacuums weigh so much! Anyways over a 2-3 year period we had few problems and they worked great. I'm not sure what went wrong but we had problems with a belt on one of the vacuums, got it fixed, then had belt problems on the other vacuum. Repairs/replacements for both of them at the Oreck store cost ab out what a new vacuum would cost. A few months later, same thing happens again. We haven't paid to have it repaired yet and have just been using the other one, and I just hope it doesn't begin having belt problems too...not sure if this is just a fluke thing, the brand seems to have such a good reputation, but reliability has been an issue for us. Otherwise, and when working, these vacuums really do the job!