This was my second time attempting to order from Old Navy online. The first time, I guess they decided to just not even ship it, no confirmation email or anything. Never received ANYTHING in the mail. Trying to give them another chance, I ordered again and realized that my phone had my previous address as the default address, shouldn't have been an issue however, when trying to check online for the order it says order can not be found. So I decided to call, the customer service rep had no issue getting the order pulled up. When asked if I could change the address, she said they are unable to make any changes to an order but she could put in a cancellation request......Okay, well then lets get it cancelled right,and reordered? Nope they shipped the order out and I have had to jump through hoops to try to get this resolved, in the mean time, I still have not received a single email confirmation, shipment confirmation, or cancellation. I have called Old Navy 3 times, UPS, and USPS, it looks like no one is able to assist me with this issue. My hope is that the package is going to have to be picked up at the post office, if not I guess I will have to look for more telephone numbers in which I can try to get a refund. But I WILL NEVER ORDER FROM OLD NAVY ONLINE AGAIN!