The first year I had this ice tea maker I had no problems. I drink a lot of iced tea in the summer, and have several summer parties. This is great as people can add their own sweetener, and lemon to their own taste. The second season I had issues with it leaking all over the counter. You really have to make sure the pitcher is tightly flushed with the machine, and the items in the maker are properly back in place after each use. There is a part by the spout that can bend a bit which caused me leakage. I have to check it each time. I also like that you can control how many bags you want to use whether you like a light, medium or strong brew. You can also mix and match flavored tea bags to make your own exotic flavor. I use this item at least three times a week in the summer, and more on the weekends, it sure beats buying flavored tea mixes, and easier than boiling water, and adding tea bags and waiting for it to be the right brew. With this you can enjoy ice tea in about 10 minutes.