Was purchased 10/30/15. At first I was impressed by how relatively sturdy and quiet this foldable treadmill was. It was being used approximately 3-4 days/wk. (Jogging/walking). By mid November I noticed how unstable it started to feel. So I tighten up all bolts again. All was well up until the first week of December. I noticed the motor was getting louder. I just assumed it finally "broke in" and this is how it's supposed to sound. Then on December 23rd the motor started make a loud horrible rattling noise. Being that I purchased the extended warranty I decided to call the "24hr" customer service line. The announcement on the automated voice message said to call back during "business hours". This was 9pm. (It clearly states on the warranty agreement that this is a 24hr service number.) So I called the next day while at work. Waited 20mins on hold and when I finally spoke to someone I was put back on hold and transferred over to the "actual" service department. I was on hold for another 5mins. When I finally spoke to someone I was informed that I should be in front of the treadmill while speaking with a service representative so I can "troubleshoot and possibly make some repairs before we send out a tech". Unacceptable but what choice did I have? I told the service rep that the earliest I can make it home would be 3:30pm. The service rep said it's ok because the service department will remain open up until 6pm. When I got home I immediately called only to hear an automated message saying that the serv dept closed early for the holidays. Unbelievable.
New York, NY