Had the mattress for 8 years and the air tubes went bad. Called for warranty and they said I had to pay shipping as it is not covered. Well got suckered in for the shipping. Replaced the parts as they deemed necessary and guess what they also went bad so when I called again they said too bad not covered and the replacement tubes would be 240 plus dollars. They also specified the parts come with no warranty to work as the warranty only applies to the original purchase date. The customer service rep stated she was going to tell the CEO about the call but when asked to speak with him she denied that quickly also she refused to supply the CEO's name and said it was none of my business to know that.. Great company to deal with. The bed was good for the first 8 years but after that it became a problem and causes more pain than it is worth. Stay away from this company at all cost This is a buyer beware company and would love to know how many would think about a class action suite to start.