We've had to replace this model twice since getting it a few years ago. I guess I don't know how long a coffee maker is supposed to last, but I did not think this coffee maker lasted as long as it should have for the price we paid. The upside about buying a coffee maker from MR Coffee was that their customer service is pretty unbeatable. We would have a different model by now if they hadn't replaced the parts that broke for free, shipped to our door. Right now, however, we are dealing with a broken piece which makes the coffee when it is brewed, come out in a stream that does not point it into the pot. We can still use it, but that is really annoying and can cause a mess. Also, when you measure 8 cups of water into the reserve, it only brews 6 or maybe 7 cups in the pot which is very frusterating.