I ordered a house full of Milgard windows, close to 50. The latch mechanism on almost 1/2 of them is so hard to use that a strong adult male would have trouble with it. My wife and children will never be able to open 1/2 of the windows unless I sue (and I'm considering it). Here's a simple test for them: Ask them how long the wait is to talk to someone about problems. In my case, it's 5 months before someone will even come to my house to look at the problem. That's pathetic. I wish I had read these reviews before I bought them. I've got leaks in numerous windows. Most of the mechanisms weren't glued in. It is hard to believe they are even in business.