We barely ever used our home phone and felt like it was a waste of money paying for it. We started to use magic jack and paid the fee of $20 a year for an emergency line for our children. We liked the fact that we still had access to a home line for emergencies yet not paying an arm and a leg for a service that we did not use. The add ons for this service are great and mostly being able to keep your old telephone number was a major plus. This is a great way to have a back up phone system. We recommended it to all of our family who like us mostly used their cell phone service but wanted a back up line. Call Quality The line does break in and out at times but usually do not have a hard time with it. Customer Service Was easy to set up and use. Compatibility There are extras that you can add on to this service which is nice, but even the basic plan is great. Calling Features Nice add ons. Ease of Use Very easy to read and set up. Does not take a lot of time to set up and not complicated.