Company WILLNOT STAND BEHIND WARRANTY.
I have purchased Lupine products since 1992. I purchase 30-50 lupine eco collars per year for my sheep. EVERY foster dog/cat gets a new collar/harness and lead, all my personal dogs, cats, pet sheep & goats have Lupine collars., I have recommend these to owners based SOLEY on their warranty, I have talked clinics into selling their products... I have got 1000's of their key rings, leashes,collars and harnesses in my pet's closet... all of my 300+ sheep have a color coded collar on them from 3 months on... and I needed to return 3 collars and a leash because of ONE blue heeler pup that kept chewing my other dog's collars off while theyplayed/rode in the back seat, or while I was loading the vehicle... and Lupine after MY DECADES of product loyalty and PROMOTION as a VETERINARIAN decided to tell me that ALL of the products I bought BASED SOLEY ON THEIR LIFETIME WARRANTY were NOW NO LONGER COVERED. Thery have a "great warranty" if you NEVER need to use it. IT IS JUNK! I have gotten 4 veterinary clinics to cease their promotion of the products and 6 other clinics have ceased their Lupine orders. THEY HAVE GONE DOWN HILL! there are OTHER AMERICAN MADE COLLARS with BETTER WARRANTIES. SHOP ELSEWHERE!!! EVERY client that I have spoken with has told me they have had a very hard time with Lupine's warranty & returns department. They have been VERY disappointed in the company's new limited, crappy and unreliable policy. If you use it once,they void your warranty forever on all the products you have ever bought!
fishingdocp
KENTUCKY