I have shopped on LordandTaylor.com maybe a handful of times, but I never had single problem. I really like the simple layout of the website and the ease of the categories drop boxes. I was really surprised by the quality of name brand apparel they have to offer at a affordable price. There is always a promo code for regular and clearance items. The code is usually for 15% and 20% respectfully. The deals are usually good after applying the code, but that can be negated by shipping fees. Luckily that can be avoided because LordandTaylor.com works in concert with ShopRunner.com. ShopRunner offers free 2-day shipping on most items. A ShopRunner subscription does cost about $79 a year, but you can usually get a free trial subscription for a year. I have yet to encounter an item on this LordandTaylor.com that I couldn't get for free 2-day shipping. I would definitely recommend Lordandtaylor.com to anyone looking for name brand clothes at affordable prices.