I work in the mail center and I am not a loyal employee because I see the complaints from people who are being robbed by this company every single day plus I start school in the fall. This company needs to be reported to the FBI for Fraud. I see numerous complaints daily from angry customers because of lousy rates, horrible customer service and the big problem, LBL's new Kofax system used to scan incoming mail is not working. Mail is going missing and customers policies are getting cancelled. This is ridiculous and it is time the customers start complaining to the feds who can shut down banks for illegal criminal activity, then they can go in an seize information from an insurance company and close them also. I see the mail everyday and I know what I am talking about. LBL customers are also leaving and replacing their policies with companies like Pacific Life, and Edward Jones, Met Life, NY Life and the Hartford. Call Lincoln Benefit Life in Lincoln, NE and ask to speak with Amy Veidel, She will tell you they are having major problems and then she will sugar coat it.