I have been to MANY lia sophia parties in the last few years and i have NEVER had a bad experience with the consultant or with any of the jewelry. I now host a party every year and ALWAYS get a lot of free jewelry and all the girls who come also are satisfied with their purchases. Having toddlers in my arms very often, I have had many necklaces break and I have sent them back and received replacements with no hassle. I would recommend my consultant to anyone! She is great and lia sophia customer care has always been easy to deal with.