I bought one of these heater a couple years ago and just loved it but the control panel stopped working after one and a half years so I brought it back to the store and exchanged it for the same model. What I really like about this heater is that its on a pedestal & it oscillates. So it blows warm air where you are sitting not on the floor. It has a temperature control setting so if you like the room temperature at 72 degrees with will run until it hits that temperature and then shut off and when it drops below that temperature it will start up again. Another great feature is the remote control. It is pretty quiet for a heater and is cool to the touch. I have had several space heaters before and this by far does the best job. Performance Works great and maintains your desired temperature. Ease of Use Very easy to use. Can control it on the hearer itself and also has a remote control that has all the features as well. Durability Seems to be durable. I did know it over a few times and I have had no problem. Design Great design. Works great at distributing the heat evenly. Safety Does have overheat protection.