I did give this product the negative review of being "harsh." Let me just explain-- I love a Strong exfoliator. I do not ever use this product on my face or other sensitive areas, nor is it intended for such use. That being said, I do use this product on my legs and arms, and I love the rough texture. I feel like the rough "harshness" is what really gets the job done, especially on my legs! This product lasts forever, particularly when you buy the larger of the two sizes. I like the smell, although it is a bit more of a natural smell, rather than a perfumey one. I also love that it moisturizes as you exfoliate. Two jobs done by one product. Amazing! If you are questioning this product, simply go into your nearest Lush Cosmetics (I know, sometime easier said than done) and ask for someone to show you how to use a buffy bar. The lush associate will literally give you the most amazing, cleansing arm massage ever!