My husband got me this phone - used - for my birthday a couple years ago. I wanted a phone with a qwerty keyboard and web access. Out of all the env's I think the env2 has been my favorite when I was looking at phones for a long time. I can't review this from a brand new standpoint as he got this used, but it was rarely used before he got it and I've had very little problems with it. I love the color (I have the maroon) and it is quite easy to use. I am an avid and frequent texter so this has worked well for me. The battery life seems decent although over time I have noticed that I do charge it every couple days. This phone has not let me down. I travel about 3-4 times a year out of state and I've been happy. Performance I'm not sure how old the phone is since it was used - my guess is 3-4 years old. It has held up well. I've dropped it a couple times and no damage has been done. Nothing serious, maybe on the carpet and not on a hard floor or anything, but it has been working great. The camera is nice too for being a 2.0 mega pixel. Voice Quality I keep it at an audible volume and have never had much trouble hearing other calls or having people hear me. Battery Life Over time, I have noticed that the phone does shut off on occasion. I would say this happens once every couple weeks. Again, this is not a new phone but just a warning that the battery life most likely is slowly decreasing. I find myself charging every 2-3 days. I have noticed that it goes from 2 bars to no bars pretty quickly - just a heads up. Durability As I said before, I've dropped it a few times and it has held up well. Ease of Use All the buttons and screens are very user-friendly. I'm not particularly tech-savvy in all areas but this phone was fun and easy to learn and use. Design There are a wide range of colors and backgrounds you can use to accentuate the phone itself. It's thicker than a lot of other phones out there but I've had much larger phones. I don't know if it would be comfortable to keep in a pants pocket (for a man) but it fits into pockets in my purse well.