I bought this phone as it was one of 3 or 4 choices for an upgrade without upgrading to a smart phone. I didn't want a flip phone so it narrowed it to 2 choices for me. I read reviews of the 2 and went with this one, which was actually free after rebate. I initially loved the phone, but it seemed after I dropped it once (let's face it, we all drop a phone one time or another) that the touch was off just a hair and I had trouble re-calibrating it myself, however Verizon did help with that. Otherwise, it held up great for dropping. The touch screen is a great idea, but when scroll through your contacts, it didn't work well, I would end up calling someone or scrolling way past the name. It also pocket dialed ALOT!!!! Even when it was locked, I would have someone tell me it pocket dialed. I think this phone is great for someone who woiuld wear on their belt or put in their purse all the time. The keyboard is nice to text on. You can text from the touch screen or use keyboard, the touch screen has the 'send' and 'space' button side by side and would send alot of half messages-very frustrating.....but I guess for a free phone it works-I could make calls and text easily. I blocked the web because I kept bumping the button and being charged for it. Camera is ok, not very quick and not a super clear pic, but it worked in a bind. Performance The touch screen is not like an Iphone or droid screen as it initially appears, it's not as sensitive to touch and definitely not as nice. This was something I thought I was getting with a "touch" screen. Battery Life the first year was amazing, after that the battery life did decrease, but I can still get 2 days out of it, but I don't send thousands of texts either and only have basic 450 min phone plan. Durability Despite dropping it, my screen and phone held up well to further trauma to it, surprisingly. Design The thought behind this phone was great, the slider keyboard is nice to have since the touch doesn't work all that great.