This is a good device if you live in a soft water area. However if you are in a hard water area like us,(West Essex, UK), the device has a limited life. In order to maintain its performance it will require regular descaling, possibly bi-monthly, to get rid of limescale build up. Even with that frequency it is likely to suffer damage that will result in coffee and/ or hot water escaping from around the pod retainer and spilling onto the work surface.. A descaling kit is available from the manufacturer. Friends elsewhere in the UK,(Sussex) have experienced the same issue. In their case a replacement machine was acquired but also suffered the same problem.