I received this toaster almost 9 years ago as a wedding gift. It has worked day in and day out without any problems. I like the wide level of settings available on this compared to other toasters I have had in the past. The slots are wide enough for a thick gourmet bagel but work just fine for a thin english muffin or slice of toast as well. Sometimes it seems like it takes a while for the toaster to... toast. However, this has never burned anything or caught anything on fire (unlike a previous toaster of mine). It also does not shoot the toast across the room (unlike a previous toaster of my husband's), so I suppose it behaves itself pretty well. Besides the sometimes slow toasting time, it's also a little bulky and takes up a lot of counterspace in my small kitchen.