We've owned this product for several months now after our last toaster started the kitchen on fire with a Toaster Pastry. Needless to say, I don't leave my toaster unattended anymore and did a lot of research before purchasing a new one. This toaster is very nice. I like the features on it although I would have preferred a 4 slice model. It works well, but the toast seems to toast more on one side. I don't know if it is this particuliar toaster or this particuliar model. I also don't care for the way fingerprints show up on it, but mine is black and stainless and not related to this brand or model. I love how easy it is to clean. The bottom tray slides out. I find the temperature to be accurate and love the way it can toast from very light to burnt if you'd like it to. It also has a bagel setting and it's openings are large enough to accomodate bagels without getting stuck. I would recommend this product. Be careful not to dent it. Toasting Evenness One side tends to brown faster than the other. It's a great toaster, but I probably would go with a different one if I had to replace. I have not had one problem out of it. It works well and I love the bagel feature. It is just that one glitch with the browning that I've had. Lots of adjustable settings and that is great. Ease of Cleaning Love how easy it is to clean. Durability Held up perfectly. Design Great cord wrap on bottom so cord isn't on counter.