My Keys Fitness treadmill is okay. I like being able to exercise in my home when I'm home. I travel a lot, so have used a lot of eliptical machines and treadmills in hotels and have liked many of them more than mine at home. That being said, it works fine, it's just not outstanding. In fairness, we bought this treadmill because it was on sale and the price was right and I'm sure that the machines I use in Hotel fitness rooms are much more expensive models. I'm not an expert on treadmills, and I like the wider walking track, but it just seems sluggish to me when I use it. I'm sluggish (I hate exercising), I don't need my treadmill to be sluggish as well, it doesn't help. It's also very noisy and as it has aged has gotten noiser. I did notice that others have complained about service and support, but I can't really comment on that. We've owned it for about 3 years and it hasn't broken down on us yet. I should mention that my Husband and Son do not share my reservations, they love our treadmill. However, although I've marked that I would recommend this to a friend, I would only recommend it to a friend if they got it at an incredible sale price like we did, if they had to pay full price, I would recommend they try another brand.