I've had received my Keurig Ultimate Single-Cup Brewing System about 5 years ago as a Christmas present. Since then, only twice it has stopped working for me, years apart from each time, but I had just unplugged it and haven't used it for a few days before plugging it back in and hoping it wasn't an ongoing malfunction. Other than that, I haven't had any problems with my machine. My coffee/hot chocolate/tea always comes out hot and remains hot for the duration of time it takes me to drink a cup. There are many brands of coffee, hot chocolate, and tea k-pods to choose from. Just pour your water into the reservoir, place your k-pod in and brew. Your coffe/hot chocolate/tea will be ready in about 2 1/2 minutes.
Red Lion, PA