I have had my Kenmore Elite Top-Loading Washer for 3 years. One day it went crazy on the spin cycle with just a normal load in it. The washer turned itself complete around (the front of the washer was facing the back wall) it put a hole in my wall and the washer is dented on all sides. I'm pretty sure the drum came loose. I have tried getting ahold of Kenmore, after I talked to Sears where I got my washer. I have contacted Kenmore's customer service 3 times and have not heard anything back. Other than Kenmore's product being bad, their customer service is horrible!! I would NEVER recommend buying a Kenmore product!!! I would give Kenmore negative stars if I could!