I am loyal to Kenmore, I have loved their products for years. I think this microwave is very user friendly. My Mom has the same model and she really likes her's, too. The heat seems to be pretty even, I haven't noticed any "hot spots" or burns. The only thing I can say in a negative way is that it isn't the easiest to clean up. Other than that I haven't really had any problems, my husband was even able to figure it out and that is saying a lot, lol. But, seriously, I don't think you would be wasting your money on this one.