This program makes everything in my life so much easier. Before using this, I manually kept track of my invoices due with a paper filing system and a spreadsheet. It's so much easier to have an automatic balance sheet and to show the invoice received with the click of the button. There is no other way for me now. Ease of Use Very easy to use. Even an accounting novice could navigate this. Customer Service Great support through e-mail or phone. The staff is very friendly and they are easy to contact. You can also use the online chat feature which is very intuitive. Features The invoice part is really great. Especially the balance tracking part. Before, I manually created my invoices using Excel which worked out fine but it was hard to keep track of. The invoices portion of quickbooks makes it so easy and adds the invoice amount to your total balance once one is generated. You can also directly e-mail the invoice from the program which is really nice.